Terms and Conditions for Tree Surgeons Pimlico

These Terms and Conditions set out the basis on which Tree Surgeons Pimlico provides arboricultural services to domestic and commercial clients. By booking any work, you agree that the scope of the service, the price, the timing, access arrangements, waste handling, and liability limitations will be governed by the terms below. These conditions are intended to create a clear and fair agreement, reducing the risk of misunderstanding before, during, and after the work is carried out.

For the purposes of these terms, references to tree surgery services include pruning, crown reduction, crown lifting, deadwood removal, felling, stump-related works, hedge maintenance, site clearance, and associated inspection or advisory work. References to the Company, we, us, or our mean the service provider delivering the works. References to the Customer, you, or your mean the person or organisation commissioning the services.

These terms apply to all quotations, agreed works, and follow-on services unless we expressly agree otherwise in writing. If any special condition is set out in a written quote or work order, that condition will take precedence over any inconsistent wording in these terms to the extent of the inconsistency.

1. Booking Process

All bookings begin with an enquiry and may require a site assessment, photographs, measurements, or other information needed to prepare an accurate quotation. A quotation may be based on information supplied by you, but if the actual site conditions differ materially from what was described, we may revise the price, scope, or timing before work starts. Any quotation issued by us will remain valid for the period stated on it, or if no period is stated, for a reasonable period based on market conditions and availability.

Acceptance of a quotation may be made in writing, by email, by message, or by any other method we accept. A booking is only confirmed when we have acknowledged acceptance and agreed a date or attendance window. We may require a deposit, written acceptance, or other confirmation before reserving labour, machinery, or materials. Confirmed dates are allocated subject to weather, access, permissions, and operational safety.

Clients must provide accurate information about the site, including known hazards, underground services, boundary issues, protected trees, access restrictions, parking limitations, and any other matter that could affect safe performance of the works. If you fail to disclose relevant information, we may suspend, reschedule, or cancel the booking and charge any reasonable costs already incurred. You must ensure that any person instructing us has authority to do so.

Where the works involve a tree surgery quotation that depends on third-party permissions, such as landlord consent, neighbours’ agreement, managing agent approval, or statutory consent, it is your responsibility to obtain those permissions unless we have agreed in writing to do so. We are not responsible for delays arising from pending consent, and any booking date may need to be deferred until the relevant approvals are in place.

If access cannot be gained at the agreed time, or if conditions on arrival make safe working impossible, we may treat the visit as a failed attendance and charge a reasonable call-out or aborted-visit fee. This includes situations where vehicles cannot be parked reasonably, the site is unsafe, or the area is obstructed by people, animals, vehicles, or third-party works.

2. Payments

Unless otherwise agreed in writing, invoices are payable in full immediately on completion of the work. For larger or scheduled works, we may request a deposit in advance and staged payments during the project. Any deposit is used to reserve time and resources and may be non-refundable where set out in the quote, especially where materials have been ordered or machinery reserved specifically for your job.

All prices are stated inclusive or exclusive of VAT according to the quotation. If VAT applies, it will be charged at the applicable rate. We may adjust the final price if you request additional works, if the actual volume of waste differs significantly from the estimate, if extra labour is needed due to unforeseen conditions, or if the scope changes after the quotation is accepted. Any variation will be explained before the additional work is carried out wherever reasonably practicable.

Payment may be made by bank transfer or other agreed method. We do not accept responsibility for delays caused by banking processing times. If payment is not received when due, we reserve the right to suspend future services, recover collection costs, and charge statutory interest and compensation where permitted by law. Title to any materials supplied may remain with us until full payment is received.

3. Cancellations and Rescheduling

You may cancel or rearrange a booking by giving notice as early as possible. If you cancel after we have allocated labour, machinery, or waste disposal resources, we may charge a cancellation fee that reflects our reasonable losses. The closer the cancellation is to the scheduled attendance date, the more likely it is that charges will apply. If a deposit has been paid, we may retain all or part of it to cover wasted costs, administration, and unrecoverable commitments.

We may cancel or reschedule the works where weather, site conditions, health and safety concerns, legal restrictions, or operational issues make it inappropriate or unsafe to continue. Tree surgery is often dependent on wind conditions, ground stability, daylight, and equipment safety limits. We will aim to give notice and propose an alternative date, but urgent operational decisions may require short-notice changes.

If the works are postponed due to causes beyond our reasonable control, including severe weather, transport disruption, plant failure, accidents, or force majeure events, we will not be liable for any indirect costs, losses, or inconvenience arising from the delay. Any new date will be arranged in good faith, subject to availability.

4. Liability and Risk

We will perform the services with reasonable care and skill and in accordance with generally accepted arboricultural practice. However, all tree surgery carries inherent risks, including falling timber, hidden decay, root disturbance, property impact, and subsurface service strikes. You acknowledge that some outcomes cannot be guaranteed and that natural features of trees may make certain defects or future failures impossible to predict.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our liability for loss or damage arising from the services will be limited to the amount paid or payable for the specific job giving rise to the claim, except where a different limit is required by law or expressly agreed in writing.

We are not liable for pre-existing defects, hidden structural weaknesses, decay, unstable masonry, underground obstructions, or damage caused by inaccurate information provided by you or by persons acting on your behalf. We are also not responsible for consequential or indirect losses such as loss of profit, business interruption, or loss of amenity, unless such loss is directly caused by our proven negligence and is otherwise recoverable under law.

5. Customer Responsibilities

You must ensure safe access to the site and keep children, pets, residents, and visitors away from the working area unless we agree otherwise. If we request that an area be cleared or that vehicles be moved, you must comply promptly. You are responsible for protecting fragile items, decorative surfaces, and valuables near the work zone unless we have expressly agreed to take specific protective measures.

Where mains electricity, water, gas, telecommunications, or drainage systems may be affected, you must disclose their location if known. We may ask you to mark or identify services before work starts. If underground or concealed services are present and not correctly identified, we cannot accept liability for resulting delay, interruption, or damage unless caused by our negligence and despite reasonable precautions.

You agree not to interfere with tools, machinery, ropes, exclusion zones, or debris handling during the works. If you or any third party interferes with safe operations, we may stop the job until the interference ends and may charge additional costs for waiting time, recommencement, or safety stand-downs.

6. Waste, Timber, and Environmental Regulations

Tree surgery generates wood chip, branches, timber, foliage, stumps, soil, and mixed green waste. Unless the quotation states otherwise, we will decide the method of waste removal and disposal in compliance with applicable waste regulations and environmental duties. We may retain, reuse, recycle, or remove arisings in a lawful and responsible manner. If you ask to keep logs, timber, or wood chip, this must be agreed in advance because it may affect the price, space needed, and removal arrangements.

Waste remains our responsibility only where we have agreed to collect and dispose of it as part of the service and until it has been lawfully transferred to the relevant disposal or recycling route. Where waste is left on site at your request, it becomes your responsibility from the point of handover, and you must store and manage it in a way that complies with local and national requirements. We do not accept liability for how waste is used, stored, or disposed of after lawful handover to you.

We will endeavour to separate green waste from non-green materials where reasonably practicable. If asbestos, Japanese knotweed, contaminated soil, or other controlled materials are discovered, we may stop work and recommend specialist handling. Any additional cost arising from regulated waste, skip access, licensing, special transport, or disposal facility charges may be added to the invoice if such matters were not reasonably foreseeable at the quotation stage.

7. Access, Permissions, and Legal Compliance

You warrant that you either own the property or have permission to authorise the works. You are responsible for ensuring that the proposed work complies with planning controls, conservation requirements, tree preservation restrictions, lease obligations, freeholder requirements, and any other applicable legal or contractual limits unless we have agreed in writing to assist with compliance steps. Where we are informed of a protection order or similar restriction, we may ask for evidence before starting.

We may decline or postpone works that would put us in breach of law, professional duties, or safety obligations. If during the project we discover that the work cannot lawfully proceed as instructed, we may pause the booking and seek clarification or further authority. No liability will arise for delay caused by a necessary compliance check, provided we act reasonably and promptly.

Any drawings, notes, risk assessments, or recommendations supplied by us remain our intellectual and professional property unless transferred in writing. They may be used only for the purpose for which they were provided and must not be altered or relied upon for unrelated works without permission.

8. Complaints, Defects, and Remedies

If you believe the service has not been delivered in accordance with the agreed scope, you should notify us within a reasonable time and allow us the opportunity to inspect the issue. Where a defect is established and is attributable to our breach of contract or negligence, we may choose to re-perform the relevant part of the service, rectify the issue, or provide a reasonable refund to the extent required by law.

Natural growth patterns, seasonal dieback, storm damage, disease progression, and pre-existing conditions are not defects in our service. In tree surgery, outcomes can be affected by biology, weather, and site constraints, and pruning or reduction work does not guarantee future structural stability or prevent natural regrowth. Any remedy will be assessed in light of the original scope and the information available at the time of work.

9. Insurance

We will maintain insurance cover that is appropriate to the nature of the services we provide, including public liability cover, and where relevant, employer’s liability cover. A copy or summary of insurance details may be provided on request where reasonably available. Insurance does not create a wider liability than is set out in these terms, and cover is subject to policy conditions, exclusions, and limits.

You are responsible for maintaining your own property insurance and for notifying your insurer if required by your policy. We do not undertake to advise on insurance adequacy unless specifically agreed as a separate service.

These terms do not affect your statutory rights as a consumer where those rights cannot be excluded or limited by contract.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless mandatory consumer law provides otherwise.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision shall be severed to the minimum extent necessary and the remaining provisions shall continue in full force and effect. No failure or delay by us in enforcing any right shall operate as a waiver of that right.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms as part of the service contract for Tree Surgeons Pimlico. The language used here is intended to be clear, practical, and consistent with a professional tree care service agreement.